Key Responsibilities:

* Proactive Account Management: Will be responsible for a portfolio of accounts, which involves organizing, prioritizing, and strategically managing outreach to maximize recovery.

* Customer-Centric Communication: Will contact debtors via phone, and/or other communication channels to discuss their accounts. The goal is to understand their situation, negotiate payment solutions that work for both parties, and resolve the outstanding debt in a professional and empathetic manner.

* Negotiation and Problem-Solving: A key part of the job is negotiating payment plans, settlements or alternative solutions. Must be resourceful and able to find creative ways to help debtors fulfill their obligations while adhering to company policies and legal regulations.

* Documentation and Reporting: Maintaining accurate and detailed records is essential. Will use our company database to log all communication, update account statuses, and document all actions taken. This ensures a clear audit trail and helps the team stay organized.

* Compliance and Regulation: Will be expected to follow all relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA, HIPAA, etc.), to ensure all collection activities are conducted legally and ethically.

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Required Skills and Qualifications:

* Experience:

o Minimum of 1 year of recent experience in a call center environment.

o Previous experience in collections, credit, or a related field is highly preferred.

o Experience with a multi-line phone system (e.g., LiveVox, Noble, Avaya, Genesys, etc.) preferred.

o Proficiency in using a large-scale customer database or CRM (e.g., Salesforce, Oracle, SAP, Columbia Ultimate, etc.) preferred.

* Technical Skills:

o Proficient computer skills, including Microsoft Office Suite (Word, Excel, Outlook).

o Ability to navigate multiple software applications simultaneously.

* Soft Skills:

o Excellent communication skills, both verbal and written.

o Strong negotiation and problem-solving abilities.

o Ability to remain calm and professional under pressure.

o High level of attention to detail and accuracy.

o Quick learner

* Languages:

o Bilingual or multi-lingual skills are highly desirable.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.